Knock twice: reaching the BURIUS desk

The desk

There is one inbox and it is read by the people who make the products. If you ask whether a 12 inch drum will carry a two tier bake, or which cable suits an eight foot door, you will get an answer from somebody who has done it.

We answer within one working day, Monday to Friday, 8am to 4pm Eastern. Outside those hours the inbox is still open; it is just quiet.

What we can help with

Sizing, fit, materials, cleaning, what is in a pack, and whether two models differ in any way that matters. Send a photograph if it is a fit question — a picture of your garage drum or your glasses frame answers in seconds what a paragraph cannot.

If something you own from us has failed, tell us how it failed. That is the single most useful message we receive and it is how the next version gets fixed.

What we cannot help with

Order status, delivery dates, refunds and payment questions are handled by the store you checked out at, and they have the details we do not. Go to them first; they will resolve it faster than we can relay it.

We also cannot advise on torsion spring work or on whether a product meets a particular workplace standard where you live. Both of those need somebody looking at the actual installation.

By post

The postal address below is the sample room. Parcels and letters both reach us there. If you are returning a failed sample at our request, put a note in the box with the model name — the bench is busier than it looks.

Where to write

pegboard@burius.pages.dev
Monday to Friday, 8am to 4pm Eastern